Chandigarh, July 8 (Inditop.com) A consumer forum here has ordered a beauty parlour to pay compensation of over Rs.10,000 to a woman who found the salon closed on the day of her wedding although she had paid the booking amount for bridal make-up.
On July 28 last year, Shivani and her sister Shruti paid an advance to Cleopatra beauty parlour here, to do their make-up on the day of Shivani’s wedding, Nov 2.
Shivani attended two sittings at the salon Oct 20 and 29. However, when she reached there for the final make-up Nov 2, she found it closed.
“We reached the parlour at 3.30 p.m. but we were shocked to find its shutters down. We called the manager’s number but he did not respond. We tried calling the landline numbers written on the receipt several times but nobody picked the phone,” Shivani told IANS Wednesday.
“We waited for over an hour outside the shop. We were very confused and worried as we had to reach home in time. It was peak marriage season so most of the parlours were already booked. However, after visiting countless places we managed to get the make-up done at some other beauty parlour,” she added.
Shivani and Shruti filed separate complaints at the district consumer disputes redressal forum here.
During the hearing of the case, counsel for Cleopatra beauty parlour said Shivani and Shruti had not gone to the parlour on Nov 2, 2008 and the shop wasn’t closed since it was peak marriage season.
However, the forum, after hearing all the arguments, Tuesday ordered the owners of the beauty parlour to pay Rs.10,000 as compensation to the sisters and Rs.1,100 as cost of the litigation proceedings.
The forum also told them to pay Rs.8,430 and Rs.6,430 to Shivani and Shruti respectively. This was the amount they paid at another beauty parlour for the make-up.
rounak